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Frequently Asked Questions - AmericanBridal.com

Gifts with personalization are extremely popular for wedding party gifts. Brides and grooms will give their bridesmaids and groomsmen personalized items such as tote bags, jewelry, bar ware, wine or cigar accessories, lighters, money clips, cufflinks and many other items. Gifts with such personalization help the make the special occasion memorable for years to come.

Ordering your personalized gifts and favors far in advance of your wedding date is a great idea! This gives us plenty of time to personalize your products in the warehouse. some orders need to be rushed, we will do whatever it takes to help you out.

Sometimes, you may have questions about placing your order with us or wondering about what our processing procedure. The following are frequently asked questions, we hope you will find it useful.


Ordering Order Status & Updates Shipping
  • How do I place an order online?
  • Can I place orders by phone?
  • What are my payment options?
  • What is the minimum quantity?
  • Do you charge sales tax?
  • Can you rush my order?
  • Will I receive email confirmation?
  • How do I check order status?
  • What is your shipping method and cost?
  • Will I receive tracking information?
  • When does my order ship?
  • Do you ship to PO Boxes?
  • Do you ship to APO/FPO addresses?
  • Do you ship internationally?
  • How long does it take to receive my order?
  • How is chocolate shipped?
  • Returns & Claims Security & Privacy Policy About Us / Contacting Us
  • What is your return / exchange policy?
  • How do I cancel / change my order?
  • Can I return personalized items?
  • Can I return edible items?
  • How do I claim for damaged, defective or missing items?
  • When will I receive my refund?
  • Are online transactions secure on your site?
  • How is my contact information used?
  • What is ABA ?s privacy policy?
  • What is our 100% satisfaction guarantee?
  • Why buy from us?
  • I am a vendor, how do I inquire about merchandizing?
  • I am with the press, who do I contact?
  • How do I contact customer service?
  • Ordering

    How do I place an order online?

    Placing an order online is safe, easy and fast. Select the products you would like to purchase, specify your choice of personalization and place them in your shopping cart. When you are finished shopping, select the "checkout" feature to begin the checkout process. Once you have entered your shipping and billing information, submit your order.

    An email order confirmation will be sent to you for review within minutes of your order

    Can I place orders by phone?

    We accept phone orders toll-free at 1-800-568-3398. Our customer-care staff is available Monday through Thursday 5:00AM to 7:00PM PST, and Friday 5:00AM to 6:00PM PST to answer your questions.

    What are my payment options?

    Orders can be placed online using American bank; Visa, MasterCard, American Express, Discover.

    What is the minimum quantity?

    We have a minimum order requirement for most products on our website. Minimum quantity is listed for individual products in the product description.

    Do you charge sales tax?

    Applicable sales tax will be added to shipments being made to the following states: California, Hawaii, Nebraska, New York, Illinois, North Carolina and Texas. No sales tax will be added to shipments made to other states. Tax is charged on the entire order, including the costs of shipping and handling.

    Can you rush my order?

    We use UPS Next Day Air, 2nd Day and 3-Day expedited shipping services. Please call or email us at info@onlinefulfillmentcenter.net to inquire further. We will do everything we can to accommodate your request.

    Will I receive email confirmation?

    Once your order has been processed, you will receive an email containing your order number and a description of the items that you ordered. We ask that you review your order and make sure that we have the correct personalization information and item selection.

    When your order is shipped, we will send an email containing UPS delivery and tracking information. Please note that orders placed without an email address will not receive delivery and tracking information.

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    Order Status & Updates

    How do I check order status?

    To check on the status of your order, please go to the order status page. You will be asked to enter your email address and order number to retrieve the status of your order. You may also call us at 1-800-568-3398 or email us at info@onlinefulfillmentcenter.net. When emailing us, please include your name and order number. We will respond to all inquiries within 48 hours.

    After your order is shipped and you have received your UPS tracking number, you may track your order on the UPS web site

    What is your shipping method and cost?

    We work with UPS and offer Next Day Air, 2nd Day and 3 day expedited shipping services. Any shipping option other than regular ground shipping incurs a premium shipping fee.

    Will I receive tracking information?

    Once your order has been processed and shipped from our facility, we will send an email containing UPS delivery and tracking information. Please note that orders placed without an email address will not receive delivery and tracking information.

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    Shipping

    When does my order ship?

    Processing time (pulling and packaging your order; personalizing if requested) plus shipping time equals delivery time. Each order is processed within the time specified for that item. If an item requires personalization, production time could take up to 10 business days, depending on the item.

    To offer you the widest selection of high-quality and unique products, we use additional vendors for some of the items on our Web site. Shipping may vary depending on the vendor and their production times. Please note that, in some cases, you may receive multiple packages.

    Do you ship to PO Boxes?

    Unfortunately, we cannot ship to PO Boxes. UPS requires us to have a physical address for delivery.

    Do you ship to APO/FPO addresses?

    No. Unfortunately, we cannot ship to APO/FPO addresses.

    Do you ship internationally?

    We now ship internationally to over 200 countries, please click here to get more details.

    How long does it take to receive my order?

    All products featured on our website provide a shipping lead time. The specified shipping lead time indicates the time needed to process and ship your order from our shipping center. Holidays do not count as business days. Please note that this lead time does not include shipping transit time.

    How is chocolate shipped?

    All chocolate favors ship in insulated packages year-round; ice packs are added during summer months. Between May 1 and September 30, all chocolate favors must ship UPS 2-Day Air or Overnight once the order has been processed (processing takes 5-10 business days). Please select express shipping at checkout. If you are ordering other items, we encourage you to place them on a separate order to reduce your shipping fees. PLEASE NOTE: We strongly urge you to select express shipping for chocolate favors at any time of year to ensure delivery within one business week. Chocolate favors that sit in delivery trucks for several days or over a weekend may melt - don't take the risk! We expressly disclaim any and all responsibility for melted chocolate if express shipping methods are not selected.

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    Returns & Claims

    What is your return / exchange policy?

    If, for any reason, you are not completely satisfied with your order, American Bridal will happily exchange the item or refund the purchase price (excluding cameras, personalized items, food and beverages, personal garments, and clearance/discontinued items, which are not returnable). Returnable items must be sent back within 45 days from the date your order is received and must be in resalable condition, unless the return is due to an error on our part. If an item must be returned due to our error, please contact Customer Service at (800) 568-3398 Monday through Thursday 5 a.m. and 7 p.m. PST, and Friday 5 a.m. and 6 p.m. PST so that we may assist you in processing the return.

    PLEASE NOTE: Shipping is the responsibility of the customer and is not refundable. No credit is given for lost packages. Nonreturnable items sent back to us will not be returned, and no exchange or credit will be issued.

    To make a return, please follow these easy instructions:

    1. Complete the return form on the back of your original packing slip. If you don?t have your packing slip or a return form was not included, click here to download a printable version of the form. Or enclose a note with your order number, name, address, phone number, a brief reason for the return, and whether you would like an exchange or a credit. All exchanges are subject to availability.

    2. Attach the return label (also found on the original packing slip) to your package. If you are reusing a box, cover all previous labels and markings with heavy black marker or adhesive labels. When packaging your return, please make sure to put the actual product box or container into another box. Writing directly on the product packaging will damage the item and it will not be able to be resold. We are unable to issue any credits for items that we consider damaged. If you do not have the original return label, address your package to:

      American Bridal, Returns Department, 1679 Wedding Way, Redding, CA, 96003

    3. Return shipping charges are the customer's responsibility. You may ship your package using the delivery method of your choice, but COD deliveries will NOT be accepted.

    4. Remember to include your return address on the outside of your package. For the safety of our employees, any package received without a return address clearly marked on the outside will be destroyed, and American Bridal will not replace the contents.

    How do I cancel / change my order?

    You may make changes or cancel your order as long as the order has not been processed or personalized.

    If you need to make a change or cancel your order please contact us by telephone within 24 hours at 1-800-568-3398, Monday through Thursday 5:00AM to 7:00PM PST, and Friday 5:00AM to 6:00PM PST. Due to the large volume of email we receive, we cannot guarantee that order cancellations or changes made via email will be caught before processing. Telephoning us will ensure the cancellation or change of your order and prevent unwanted charges and shipments.

    Engraved items cannot be refunded once it has been engraved or shipped.

    Can I return personalized items?

    Due to the nature of these items (i.e. they cannot be resold,) personalized favors and gifts are non-returnable and non-refundable.

    Can I return edible items?

    Due to the nature of these items (i.e. they cannot be resold,) edible favors are non-returnable and non-refundable.

    How do I claim for damaged, defective or missing items?

    Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, please notify us immediately. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.

    • Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.

    • If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.
    Our goal is to make buying online easy, safe and efficient.

    If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy. If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to have the item returned to us.

    If your item is problematic due to a manufacturer?s defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.

    When will I receive my refund?

    All refunds are processed upon inspection of items. Once your returned items have been processed, a credit should post to your credit card (minus any shipping fees you incurred on your original order) within five-to-seven business days.

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    Security & Privacy Policy

    Are online transactions secure on your site?

    Yes. All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet.

    How is my contact information used?

    All information that we collect through our website is used solely to process transactions for commercial purposes. Contact information (email address, telephone number, address, etc.) from the order form is used to send customers information and updates about their orders. Financial information (credit card numbers, credit card expiration dates, billing address, etc.) that is collected is used only to bill you for products and services and are not stored..

    What is ABA ?s privacy policy?

    We are committed to protecting the privacy of our customers and using information responsibly. We respect your privacy and any information we collect from you is used to help us communicate with you. Your information and is never sold or disclosed to outside third parties.

    What is our 100% satisfaction guarantee?

    At American Bridal Accessories, we want you to know that if you?re not 100% completely satisfied with your order, you may return or exchange the merchandise pursuant to our refund and exchange policy. However, please understand that personalized, embroidered, monogrammed or edible items cannot be returned or exchanged.

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    About Us / Contacting Us

    Why buy from us?

    We are the only site that offers such a wide variety of unique gift and wedding-related items and numerous methods of personalization. Our customer service representatives are very knowledgeable and experienced; therefore, they can give you all the assistance necessary in order to find the perfect item for your occasion. Our experienced production staff will personalize the selected items in the proper format chosen so that they become the unique gifts for your memorable occasion.

    I am a vendor, how do I inquire about merchandizing?

    We are constantly looking for unique products to add to our collection. Vendors who are interested in submitting product samples to us for consideration can email all product and pricing information to merchandise@americanbridal.com.

    I am with the press, who do I contact?

    All press inquires should be emailed or addressed to the following address: info@onlinefulfillmentcenter.net.

    How do I contact customer service?

    If you have any questions and would like to speak with a customer-care representative, you can contact us by:

    Phone: Call us anytime during normal business hours, toll-free at 1-800-568-3398. We're here Monday through Thursday 5:00AM to 7:00PM PST, and Friday 5:00AM to 6:00PM PST to serve you.

    E-mail: E-mail us at info@onlinefulfillmentcenter.net. Most e-mails are answered within 24 hours.

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