Placing an order online is safe, easy and fast. Select the products you would like to purchase, specify your choice of personalization and place them in your shopping cart. When you are finished shopping, select the "checkout" feature to begin the checkout process. Once you have entered your shipping and billing information, submit your order.
We accept phone orders toll-free at 1-800-568-3398. Our customer-care staff is available Monday through Thursday 5:00AM to 7:00PM PST, and Friday 5:00AM to 6:00PM PST to answer your questions.
Orders can be placed online using American bank; Visa, MasterCard, American Express, Discover.
We have a minimum order requirement for most products on our website. Minimum quantity is listed for individual products in the product description.
Applicable sales tax will be added to shipments being made to the following states: California, Hawaii, Nebraska, New York, Illinois, North Carolina and Texas. No sales tax will be added to shipments made to other states. Tax is charged on the entire order, including the costs of shipping and handling.
We use UPS Next Day Air, 2nd Day and 3-Day expedited shipping services. Please call or email us at firstname.lastname@example.org to inquire further. We will do everything we can to accommodate your request.
Once your order has been processed, you will receive an email containing your order number and a description of the items that you ordered. We ask that you review your order and make sure that we have the correct personalization information and item selection.
To check on the status of your order, please go to the order status page. You will be asked to enter your email address and order number to retrieve the status of your order. You may also call us at 1-800-568-3398 or email us at email@example.com. When emailing us, please include your name and order number. We will respond to all inquiries within 48 hours.
We work with UPS and offer Next Day Air, 2nd Day and 3 day expedited shipping services. Any shipping option other than regular ground shipping incurs a premium shipping fee.
Once your order has been processed and shipped from our facility, we will send an email containing UPS delivery and tracking information. Please note that orders placed without an email address will not receive delivery and tracking information.
Processing time (pulling and packaging your order; personalizing if requested) plus shipping time equals delivery time. Each order is processed within the time specified for that item. If an item requires personalization, production time could take up to 10 business days, depending on the item.
Unfortunately, we cannot ship to PO Boxes. UPS requires us to have a physical address for delivery.
No. Unfortunately, we cannot ship to APO/FPO addresses.
We now ship internationally to over 200 countries, please click here to get more details.
All products featured on our website provide a shipping lead time. The specified shipping lead time indicates the time needed to process and ship your order from our shipping center. Holidays do not count as business days. Please note that this lead time does not include shipping transit time.
All chocolate favors ship in insulated packages year-round; ice packs are added during summer months. Between May 1 and September 30, all chocolate favors must ship UPS 2-Day Air or Overnight once the order has been processed (processing takes 5-10 business days). Please select express shipping at checkout. If you are ordering other items, we encourage you to place them on a separate order to reduce your shipping fees. PLEASE NOTE: We strongly urge you to select express shipping for chocolate favors at any time of year to ensure delivery within one business week. Chocolate favors that sit in delivery trucks for several days or over a weekend may melt - don't take the risk! We expressly disclaim any and all responsibility for melted chocolate if express shipping methods are not selected.
If, for any reason, you are not completely satisfied with your order, American Bridal will happily exchange the item or refund the purchase price (excluding cameras, personalized items, food and beverages, personal garments, and clearance/discontinued items, which are not returnable). Returnable items must be sent back within 45 days from the date your order is received and must be in resalable condition, unless the return is due to an error on our part. If an item must be returned due to our error, please contact Customer Service at (800) 568-3398 Monday through Thursday 5 a.m. and 7 p.m. PST, and Friday 5 a.m. and 6 p.m. PST so that we may assist you in processing the return.
To make a return, please follow these easy instructions:
You may make changes or cancel your order as long as the order has not been processed or personalized.
Due to the nature of these items (i.e. they cannot be resold,) personalized favors and gifts are non-returnable and non-refundable.
Due to the nature of these items (i.e. they cannot be resold,) edible favors are non-returnable and non-refundable.
Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, please notify us immediately. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.
If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy. If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to have the item returned to us.
If your item is problematic due to a manufacturer?s defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.
All refunds are processed upon inspection of items. Once your returned items have been processed, a credit should post to your credit card (minus any shipping fees you incurred on your original order) within five-to-seven business days.
Yes. All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet.
All information that we collect through our website is used solely to process transactions for commercial purposes. Contact information (email address, telephone number, address, etc.) from the order form is used to send customers information and updates about their orders. Financial information (credit card numbers, credit card expiration dates, billing address, etc.) that is collected is used only to bill you for products and services and are not stored..
We are committed to protecting the privacy of our customers and using information responsibly. We respect your privacy and any information we collect from you is used to help us communicate with you. Your information and is never sold or disclosed to outside third parties.
At American Bridal Accessories, we want you to know that if you?re not 100% completely satisfied with your order, you may return or exchange the merchandise pursuant to our refund and exchange policy. However, please understand that personalized, embroidered, monogrammed or edible items cannot be returned or exchanged.
We are the only site that offers such a wide variety of unique gift and wedding-related items and numerous methods of personalization. Our customer service representatives are very knowledgeable and experienced; therefore, they can give you all the assistance necessary in order to find the perfect item for your occasion. Our experienced production staff will personalize the selected items in the proper format chosen so that they become the unique gifts for your memorable occasion.
We are constantly looking for unique products to add to our collection. Vendors who are interested in submitting product samples to us for consideration can email all product and pricing information to firstname.lastname@example.org.
All press inquires should be emailed or addressed to the following address: email@example.com.
If you have any questions and would like to speak with a customer-care representative, you can contact us by: