Our Merchandise Return Policy & Procedures

RETURNS & EXCHANGES & OUR 100% SATISFACTION MONEY BACK GUARANTEE

We're very proud of the wedding favors and bridal party gifts we sell. We're honored that you have selected Americanbridal.com to provide and be a part of your special day with our supplies and gifts. AmericanBridal.com's 100% Satisfaction Guarantee means you don't have to worry when you order from us. If for any reason you’re not happy with anything you buy from us (even items that have been personalized) simply return it within 60 days for a prompt exchange or refund.

No restocking fee, just great customer service -- the kind you would expect from the very best companies.

If, for any reason, you are not completely satisfied with your order, American Bridal will happily exchange the item or refund the purchase price. This guarantee does not apply to cameras, food, beverages, and underwear, all of which are not returnable. Returnable items must be sent back within 60 days from the date your order is received and must be in resalable condition, unless the return is due to an error on our part. Shipping cost associated with returns would be your responsibility.

PLEASE NOTE: Shipping charges are not refundable ***. No credit is given for lost packages. Nonreturnable items sent back to us will not be returned to you, and no exchange, credit or refund will be issued.

***Shipping charges are only refundable if:

We made an error on your order.

There is damage to your order in shipping.

If an item must be returned due to our error, please contact Customer Service at (800) 568-3398 Monday through Friday, between 6 a.m. and 5 p.m. PST so that we may assist you in processing the return.

To make a return, please follow these easy instructions:

1. Complete the return form on the back of your original packing slip. If you don’t have your packing slip or a return form was not included, enclose a note with your order number, name, address, phone number, a brief reason for the return, and whether you would like an exchange or a credit. All exchanges are subject to availability.
   
   
2. Attach the return label (also found on the original packing slip) to your package. If you are reusing a box, cover all previous labels and markings with heavy black marker or adhesive labels. When packaging your return, please make sure to put the actual product box or container into another box. Writing directly on the product packaging will damage the item and it will not be able to be resold, and therefore we will not accept such items. We are unable to issue any exchanges, credits or refunds for items that we consider damaged. If you do not have the original return label, address your package to:
   
   American Bridal
   Returns Department
   1679 Wedding Way
   Redding, CA 96003
   
   
3. Remember to include your return address on the outside of your package. For the safety of our employees, any package received without a return address clearly marked on the outside will be destroyed, and American Bridal will not replace the contents.
   
   To read about our low price guarantee