If, for any reason, you are not completely satisfied with your order, American Bridal will happily exchange the item or refund the purchase price (excluding cameras, personalized items, food, beverages, and underwear, which are not returnable). Returnable items must be sent back within 45 days from the date your order is received and must be in resalable condition, unless the return is due to an error on our part. If an item must be returned due to our error, please contact Customer Service at (800) 568-3398 Monday through Friday, between 5 a.m. and 8 p.m. PST so that we may assist you in processing the return.
PLEASE NOTE: Shipping is the responsibility of the customer and is not refundable. No credit is given for lost packages. Nonreturnable items sent back to us will not be returned, and no exchange or credit will be issued.
To make a return, please follow these easy instructions:
- Complete the return form on the back of your original packing slip. If you donít have your packing slip or a return form was not included, please download a printable version of the form. Or enclose a note with your order number, name, address, phone number, a brief reason for the return, and whether you would like an exchange or a credit. All exchanges are subject to availability.
- Attach the return label (also found on the original packing slip) to your package. If you are reusing a box, cover all previous labels and markings with heavy black marker or adhesive labels. When packaging your return, please make sure to put the actual product box or container into another box. Writing directly on the product packaging will damage the item and it will not be able to be resold. We are unable to issue any credits for items that we consider damaged. If you do not have the original return label, address your package to: American Bridal, Returns Department, 1679 Wedding Way, Redding, CA, 96003
- Return shipping charges are the customerís responsibility. You may ship your package using the delivery method of your choice, but COD deliveries will NOT be accepted.
- Remember to include your return address on the outside of your package. For the safety of our employees, any package received without a return address clearly marked on the outside will be destroyed, and American Bridal will not replace the contents.
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