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FAQ- Frequently Asked Questions
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How do I place an order online? Placing an order online is safe, easy and fast. Select the products you would like to purchase, specify your choice of personalization and place them in your shopping cart. When you are finished shopping, select the "checkout" feature to begin the checkout process. Once you have entered your shipping and billing information, submit your order.
We accept phone orders toll-free at 1-800-568-3398, 24 hours a day, 7 days a week. Our customer-care staff is available Monday through Friday 9:30AM to 4:30PM PST to answer your questions. Orders can be placed online using American or Canadian bank; Visa, MasterCard, American Express or through your PayPal account. If you'd like to pay by check, your order must be placed by phone. All orders paid by check shall be processed and shipped once payment has been received. After your order is placed, please send your check to: Ordering Processing/Check Order We have a minimum order requirement for most products on our website. Minimum quantity is listed for individual products in the product description. Sales tax will only be assessed for orders that are shipped within the state of California (8.25%). Our individually personalized items take time and care to produce. For most personalized items, there is a nominal fee to rush your order. This rush fee gives your order priority to be moved quicker through production. Once your order is completed, it will be shipped by the method you selected.
Will I receive email confirmation? Once your order has been processed, you will receive an email containing your order number and a description of the items that you ordered. We ask that you review your order and make sure that we have the correct personalization information and item selection.
What is the 100% Low Price Guarantee? We guarantee the lowest prices with the challenge of “if you see the same item published online anywhere else, tell us and we will MATCH OR BEAT that price.”
Can my company logo be engraved into a business card case or similar metal items? Generally, if the space allows it, we can engrave company logos on most items that we offer engraving. There is a one time non-refundable set-up fee of $100.00 that applies for converting your image so we can work with it.
To check on the status of your order, please go to the order status page. You will be asked to enter your email address and order number to retrieve the status of your order. You may also call us at 1-800-568-3398 or email us at info@onlinefulfillmentcenter.net. When emailing us, please include your name and order number. We will respond to all inquiries within 24 hours.
What is your shipping method and cost? We work with UPS and offer Next Day Air, 2nd Day and 3 day expedited shipping services. Any shipping option other than regular ground shipping incurs a premium shipping fee.
Will I receive tracking information? Once your order has been processed and shipped from our facility, we will send an email containing UPS delivery and tracking information. Please note that orders placed without an email address will not receive delivery and tracking information. Processing time (pulling and packaging your order; personalizing if requested) plus shipping time equals delivery time. Each order is processed within the time specified for that item. If an item requires personalization, production time could take up to 10 business days, depending on the item.
Unfortunately, we cannot ship to PO Boxes. UPS requires us to have a physical address for delivery. Do you ship to APO/FPO addresses? Yes. However, we do not guarantee delivery times on these orders. A documentation fee may apply to each purchase. Orders that require oversize packages or exceed 8 lbs may be subject to additional freight surcharges. Any applicable surcharges, Canadian taxes, VAT fees or import duty on imported goods must be paid by the customer.
We now ship internationally to over 200 countries, please click here to get more details. How long does it take to receive my order? All products featured on our website provide a shipping lead time. The specified shipping lead time indicates the time needed to process and ship your order from our shipping center. Holidays do not count as business days. Please note that this lead time does not include shipping transit time. What is your return / exchange policy? Thank you for your recent order. Your satisfaction is important to us.
How do I request a Return Merchandise Authorization? Please follow the following steps if you would like to return an item.
How do I cancel / change my order? You may make changes or cancel your order as long as the order has not been processed or personalized.
Can I return personalized items? Due to the nature of these items (i.e. they cannot be resold,) personalized favors and gifts are non-returnable and non-refundable. Due to the nature of these items (i.e. they cannot be resold,) edible favors are non-returnable and non-refundable. Do you charge a restocking fee? If you wait longer than 15 days to notify us regarding the return of your items, your order may be subject to a 20% restocking fee. How do I claim for damaged, defective or missing items? Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, please notify us immediately. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.
If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy or Return Protection plan (if you purchased it). If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to have the item returned to us. If your item is problematic due to a manufacturer’s defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it. When will I receive my refund? All refunds are processed upon inspection of items. Once your returned items have been processed, a credit should post to your credit card (minus any shipping fees you incurred on your original order) within five-to-seven business days. Are online transactions secure on your site? Yes. All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. How is my contact information used? All information that we collect through our website is used solely to process transactions for commercial purposes. Contact information (email address, telephone number, address, etc.) from the order form is used to send customers information and updates about their orders. Financial information (credit card numbers, credit card expiration dates, billing address, etc.) that is collected is used only to bill you for products and services and are not stored.. What is ABA ’s privacy policy? We are committed to protecting the privacy of our customers and using information responsibly. We respect your privacy and any information we collect from you is used to help us communicate with you. Your information and is never sold or disclosed to outside third parties. What is our 100% satisfaction guarantee? At American Bridal Accessories, we want you to know that if you’re not 100% completely satisfied with your order, you may return or exchange the merchandise pursuant to our refund and exchange policy. However, please understand that personalized, embroidered, monogrammed or edible items cannot be returned or exchanged. We are the only site that offers such a wide variety of unique gift and wedding-related items and numerous methods of personalization. Our customer service representatives are very knowledgeable and experienced; therefore, they can give you all the assistance necessary in order to find the perfect item for your occasion. Our experienced production staff will personalize the selected items in the proper format chosen so that they become the unique gifts for your memorable occasion. I am a vendor, how do I inquire about merchandizing? We are constantly looking for unique products to add to our collection. Vendors who are interested in submitting product samples to us for consideration can email all product and pricing information to info@onlinefulfillmentcenter.net. I am with the press, who do I contact? All press inquires should be emailed or addressed to the following address: info@onlinefulfillmentcenter.net. How do I contact customer service? If you have any questions and would like to speak with a customer-care representative, you can contact us by:
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